Richmond Holmes is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded and to make sure we put mistakes right.

We are committed to ensuring all complaints are fully and fairly addressed. We respect your right to take any complaint to a third party and we will fully co–operate with them. Therefore, in our final letter to you we will always confirm when a ‘deadlock’ situation has been reached, which signals that we have come to the end of our internal complaints procedure and that you may now progress your issues to The Property Ombudsman. Their details are as follows:

The Property Ombudsman Milford House
43-55 Milford Street Salisbury
Wiltshire. SP1 2BP
Telephone: 01722 333 306
Email: admin@tpos.co.uk
Website: http://www.tpos.co.uk

Please note;
You should refer the matter forward as soon as possible after receiving our final response, but always within six months of the date of our ‘deadlock’ letter. You will need to complete our internal complaints procedure, before you raise your concerns with the ombudsman.

• Guidance for Tenants
• Guidance for Landlords
• Guidance for Buyers
• Guidance for Sellers